Return and Exchange

At P.TAL, each piece is crafted with care and intention. As part of our commitment to quality, we do not offer returns or exchanges unless an item arrives with a manufacturing defect or has been damaged during production.

Eligibility for Return:
• Items must be unused, in original condition, and returned with all accompanying packaging and accessories — including dust bags.
• You must contact us within 5 days of receiving your order to request a return authorization for a damaged or defective item.

Important Notes:
• Unauthorized returns will not be accepted and will be returned to the sender.
• Items that show signs of wear or damage will not be eligible for return.
• All returns will be carefully inspected before approval to ensure they meet the above criteria.

Please note: This policy applies only to items with verified manufacturing defects. We are unable to offer returns or exchanges for any other reason.